Service & Support: DTG Topics
Learn from the Pros
You can find the answer to many common service topics relating to the care and maintenance for the DTG Kiosk below. Still have a question? Feel free to contact our service department at Service@Pantograms.com or our software support department at Support@Pantograms.com. Becoming an printing pro is just a few clicks away! If you have any suggestions for additional items or topics on this page please contact us atWebmaster@Pantograms.com.
Pantograms also provides "emergency" software and machine support from 10:00am to 2:00pm Eastern Standard Time on Saturdays. To reach a machine technician or a software support rep please use the following numbers:
| After Hours Support | |
| TOYOTA Machine Service (Saturdays only) | 888-920-9957 |
| Software, DTG & Happy Voyager Support (Saturdays only) | 888-861-5165 |
Please be advised that messages left on either of these numbers are only checked on Saturdays. If you need assistance during our normal business hours please call us at 800-872-1555.
Click here to return to the Service & Support home page
 Videos require Quicktime.Click here to download. |
 |
 Videos require Windows Media Player.Click here to download. |
 |
DTG Training Videos |
|
Taking the DTG Out of the Box Preparing your DTG Printer Setting up your DTG Printer Filling the Printer with White Ink Nozzle Check Hooping the Platen Printing Good White Ink |
Pre-Treatment RIP Software Printing Curing Non-Textile Printing Transporting Your DTG Printer |
DTG Maintenance Videos |
|
Flushing Pre-Treatment Priming the System Removing the Wiper for Cleaning Print Head Alignment Changing the pump and wiper assembly |
Parts Removing the Print Head Installing the Print Head Changing the Capping Station Resetting the Waste Ink Counter
|
DTG Maintenance Videos (Kiosk Version 1) |
|
Flushing 2nd Flushing Final Flush |
Leveling the Tray Bed (part 1) Leveling the Tray Bed (part 2) |
Kiosk 2
HM1 | Head Replacement
Viper | Damper Replacement
DTG Rip Pro Downloads |
|
Download latest version of Rip Pro Version 4 Download latest version of Rip Pro Version 3 |
Get the addendum for Rip Pro 7.4 and Vista - 2200 Drivers |