Offering the Best Support in the Industry
Pantograms is dedicated to providing the best service and support in the embroidery industry. Please check the tabs below for valuable support information. If you cannot find the answer to your questions please feel free to contact our service department Service@Pantograms.com or our software support department at Support@Pantograms.com.
SERVICE IS OUR TRADEMARK
Pantograms service department is rapidly growing with 8 more technicians certified in just the last two months. Our technicians undergo intensive training and certification in TOYOTA, DTG and MEISTERGRAM equipment. The certification process is rigorous with only the highest qualified technicians selected to represent Pantograms Certified Customer Service Technicians.Support Information |
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Business Support Hours |
Weekend Support Hours |
| ** Please be advised that messages left on either of these numbers are only checked on Saturdays. If you need assistance during our normal business hours please call us at 800-872-1555 ext. 226 ** | |
Embroidery Support Topics
Here you will find support topics and information on a wide variety TOYOTA and Meistergrams embroidery machines. You will also find Forté embroidery software updates and information. There is also a huge selection of general embroidery tips available for you to browse.
View Embroidery Support Topics
DTG Support Topics
This is where you'll find DTG Direct to Garment support topics and information. You'll find a large selection of videos on both training and maintenance of your DTG. You will also find update links for Rip Pro software.Not a Pantograms Customer, and need assistance with your TOYOTA Embroidery Machine, Meistergram Embroidery Equipment, Happy Embroidery Machine, DTG Printer, Forté or Designer Series Software? We have service & support plans available.
Call us at 1-800-872-1555 x 226 for more information
Our Certified Technicians have been trained to keep your embroidery machine working at its best.
Click here to see the 30 point Inspection Checklist performed when your machine is serviced.
For more information CLICK HERE
Proper training is essential in the success of your embroidery business. Our team of embroidery experts will insure that you have all of the skills that you require for a profitable venture. Our training program is conducted in a controlled environment which allows you to stay focused on learning the embroidery machine operation and software navigation.
Pantograms Embroidery Academy will teach you:
Embroidery Basics:
• Marketing
• Pricing
• What can be embroidered
• Different types of supplies and accessories
• Hooping
• Techniques for different materials
Machine Operation and Maintenance:
• Functions on the control panel
• Thread path
• Tensions
• Changing drivers
• Oiling and greasing
• Troubleshooting
Software Operation:
• Lettering and editing
• Basic Digitizing Tools
• Advanced Digitizing Tools (depending on level of software purchased)
• Auto-Digitizing and True Type Font conversion (depending on level of software purchased)
• Sending designs to the machine